Help centre
Everything you need to trade safely on VouchEx.
How escrow works
When a trade opens, the seller's crypto is locked. The buyer pays within 15 minutes and marks the trade as paid. The seller confirms and the crypto is released. If anything goes wrong, either side can open a dispute and a moderator decides using the trade evidence.
Fees
- 1% buyer fee and 1% seller fee per completed trade
- $2 per USDT withdrawal · $5 per BTC withdrawal
- Dispute: 1% of the trade, paid by whoever opens it · settled within 2 hours
- $200 USDT merchant deposit to post ads — learn more
Stay safe from scams
- Never release crypto until the money is in your account — not a screenshot, the actual balance.
- Keep every conversation and payment proof inside the VouchEx trade chat.
- Never trade outside escrow, even if the other trader asks.
- Payer name must match the trader's verified name. Reject third-party payments.
- VouchEx staff will never ask for your password or 2FA code.